Support owned
Refund triage
Decide whether a refund is due, issue it, and tell the customer.
What gets checked
- Refund tool called with valid argumentslibrary
- Money actually moved in the ledgerlibrary
- Inside your refund policy windowyours
Your model takes overRoutine refunds inside policy.
Frontier keepsDisputes, fraud flags, exceptions.
past the parity linehandoff once it matches
Support shadow
Ticket reply drafting
Draft the first reply to a customer ticket from your help center and order data.
What gets checked
- Answer matches a help-center sourcelibrary
- No personal data in the replylibrary
- Customer didn't reopen within 7 daysyours
Your model takes overOrder status, returns, account how-tos.
Frontier keepsEscalations and multi-issue threads.
closing on the parity linehandoff once it matches
Engineering shadow
Code review & test fixing
Fix failing tests and apply review feedback on routine pull requests.
What gets checked
- Test suite passes in a sandboxlibrary
- Diff builds and lints cleanlylibrary
- Follows your repo conventionsyours
Your model takes overFlaky tests, lint fixes, dependency bumps.
Frontier keepsArchitecture and cross-service changes.
closing on the parity linehandoff once it matches
Data owned
SQL reporting
Turn a plain-language question into a query and a number people can trust.
What gets checked
- Query runs against the warehouselibrary
- Result matches the referencelibrary
- Uses your approved metric definitionsyours
Your model takes overWeekly KPI pulls and standard breakdowns.
Frontier keepsNew analyses with no reference yet.
past the parity linehandoff once it matches
Finance training
Invoice reconciliation
Match invoices to purchase orders and payments, and flag what doesn't add up.
What gets checked
- Totals reconcile to the ledgerlibrary
- Vendor exists in your master datayours
- Tax lines follow your rulesyours
Your model takes overClean matches with standard vendors.
Frontier keepsPartial payments and disputed invoices.
still traininghandoff once it matches
Life sciences training
Assay protocol planning
Draft a lab protocol from an approved template, ready for a scientist to sign off.
What gets checked
- Reagents are in stock in your LIMSyours
- Temperatures stay within your SOPyours
- Samples exist and are releasedyours
Your model takes overRoutine plans from approved templates.
Frontier keepsNovel protocols — sent to a scientist.
still traininghandoff once it matches
Insurance shadow
Claims decisions
Recommend a decision and payout on a claim, with the reasoning an adjuster would give.
What gets checked
- Required documents are presentlibrary
- Coverage applied the way your adjusters apply ityours
- Payout within policy limitsyours
Your model takes overStraightforward auto and property claims.
Frontier keepsLarge losses and suspected fraud.
closing on the parity linehandoff once it matches
Legal training
Contract clause review
First-pass review of incoming contracts against your negotiation playbook.
What gets checked
- Every cited clause exists in the documentlibrary
- Flags match your playbook positionsyours
- No privileged data leaves the reviewlibrary
Your model takes overNDAs and standard MSA first passes.
Frontier keepsBespoke deals and sensitive language.
still traininghandoff once it matches